Privacy Policy

Zarp Studio LLC ("Zarp Studio," "we," "us," or "our") is a marketing and software company based in Orlando, Florida, that helps home service businesses grow. We operate www.zarpstudio.com, ZarpOS and the Contractor Portal, our other platform products and applications, and the services we provide to our clients. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

By using our website or services, you acknowledge this Privacy Policy. It is part of our Terms of Service, and words defined there (such as "Services," "Order," "Client Data," and "Confidential Information") have the same meaning here.

Information you give us

• Contact details: name, email address, phone number, and country when you fill out a form, book a call, or contact us.
• Project details: your company, budget range, message, and whether you would like to sign a non-disclosure agreement, when you ask for a proposal.
• Client information: business details, service areas, brand assets, content, and the access you give us to your accounts (such as Google Business Profile, advertising accounts, your website, and your domain) when you become a client.
• Account details: login credentials and profile information for ZarpOS and the Contractor Portal, for you and the team members you invite.
• Billing details: billing contact, invoices, and payment records. Card payments are handled by our payment processors.
• Report lookups: the phone number you enter on our report lookup page, which we use to find the report linked to it.
• Referral partner details: your contact details, the businesses you refer, and the information we need to pay commissions, such as tax and payout details.
• Job applications: the information you include when you apply to work with us, such as your résumé and work history.
• Communications: messages you send us by email, phone, text message, WhatsApp, or video call, and notes from our calls with you.

Information collected automatically

• Technical details sent with form submissions, such as your IP address, your browser's user agent, and the page you submitted the form from
• Device and usage information, such as browser type, operating system, pages visited, and the site that referred you, recorded in server logs and by analytics tools we may use
• Cookies and similar technologies, described in Section 10

Information from others

We may receive information from the platforms our clients connect us to (such as performance, lead, and call data from Google, Meta, and analytics tools), from marketing and business partners and referral partners who introduce you to us, from payment processors, and from public sources such as business listings, websites, and reviews, which we may use to learn about businesses and contact them about our services.

• Respond to inquiries, prepare proposals, and schedule calls
• Provide, operate, and support the Services, ZarpOS, and the Contractor Portal
• Manage websites, listings, campaigns, and automations for clients, and prepare reports
• Process payments, invoices, and referral commissions
• Send service messages and, with your consent where the law requires it, marketing messages
• Contact businesses that may benefit from our services
• Share information with marketing and business partners as described in Section 9
• Measure and improve our website, Services, software, and advertising, including with AI tools
• Protect our systems, prevent fraud and abuse, and enforce our Terms
• Comply with legal obligations and establish, exercise, or defend legal claims

When clients use ZarpOS, the Contractor Portal, or services we run for them (such as websites, lead forms, CRM, scheduling, payments, email and SMS automations, and ad campaigns), we process information about their own customers and leads, such as names, contact details, service requests, appointments, invoices, payments, and messages ("Client Data").

We process Client Data on behalf of our clients and under their instructions, to provide, secure, support, and improve the Services. Each client is responsible for its own privacy notice and for obtaining the consents required to collect Client Data and contact its customers. If you are a customer of one of our clients and have a question about your information, please contact that business directly; we will help them respond.

We also record activity in ZarpOS and the Contractor Portal, such as sign-ins, devices, and actions taken, to operate the software, support clients, and keep accounts secure.

We treat our clients' trade secrets, patents and inventions, and operational and financial information, including the financial, project, invoice, and payment records kept in ZarpOS and the Contractor Portal, as Confidential Information under our Terms of Service. We use commercially reasonable measures to protect it and use it only to provide, secure, and support the Services for that client.

Client Confidential Information and Client Data are excluded from the information we share with marketing and business partners (Section 9).

Some of our applications, including ZarpOS, can connect to a Google Account when you authorize them through Google's sign-in and consent screen. They request only the access needed for the features you use, and Google shows you what access you are granting before you approve it.

For information received from Google APIs ("Google user data"):

• We use it only to provide and improve the user-facing features you authorized.
• We do not transfer it to others, except as needed to provide or improve those features, for security purposes, to comply with applicable law, or as part of a merger, acquisition, or sale of assets after obtaining your explicit prior consent.
• We do not use it, transfer it, or sell it for advertising, including retargeting or interest-based advertising, and we do not transfer or sell it to advertising platforms, data brokers, or information resellers.
• We do not use it to develop, improve, or train generalized artificial intelligence or machine learning models.
• Our team members do not read it unless you give us permission for specific data, it is necessary for security purposes or to comply with applicable law, or the data is aggregated and anonymized for internal operations.

You can revoke an application's access at any time on your Google Account permissions page and ask us to delete Google user data we hold by writing to [email protected].

If you share your email address or phone number, we may contact you by email, phone call, text message, or WhatsApp about your inquiry, proposal, account, projects, reports, or billing.

• Marketing text messages are sent only with your consent, which is never required to buy.
• You can unsubscribe from marketing emails using the link in the message, reply STOP to any text message, or write to [email protected].
• Message and data rates may apply. Message frequency varies.
• The details of our text messaging program, including HELP and STOP, are in our Terms of Service.

Mobile phone numbers, text messaging opt-in data, and consent collected for our text messaging program are not shared with third parties or affiliates for their marketing or promotional purposes (see Section 9).

We share personal information with the following categories of recipients, for the purposes described in this policy:

• Service providers that process information on our behalf, such as website and software hosting, databases, email, phone and text messaging, scheduling, CRM, customer support, AI, and analytics providers.
• Payment processors, to process payments, invoices, refunds, and payouts.
• Advertising and search platforms, such as Google and Meta, when a client runs campaigns or listings with us and when we advertise our own services, for example to deliver ads, measure conversions, and manage audiences.
• Marketing and business partners, with your authorization, as described in Section 9.
• Referral partners, to confirm whether a business they referred became a client and to calculate their commission.
• Our clients, for Client Data we process on their behalf.
• Professional advisers, such as lawyers, accountants, and auditors.
• Legal and safety recipients, such as authorities and courts, when required by law or needed to protect our rights, property, clients, or others, including in legal proceedings.
• Business transfers: a buyer, investor, successor, or other party in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, including during due diligence.
• Others, with your consent or at your direction.

Google user data is shared only as described in Section 6, and text messaging data only as described in Section 9. Information you post in public places, such as reviews or public comments, may be visible to others.

We work with marketing and business partners, such as companies whose products and services may interest home service businesses. With your consent or authorization, which you give, for example, when you opt in or submit a form where we ask for it, or when you use Services that involve a partner, we may share and exchange with those partners:

• Contact information, such as your name, business name, email address, business phone number, and business address
• Marketing information, such as your business category, service area, company size, and the services you are interested in

Partners may use this information to offer you their own products and services, under their own privacy policies. We may also receive similar information about you from them.

Withdrawing your authorization

You can withdraw your authorization at any time by writing to [email protected] or calling +1 (321) 333-2825. We will stop sharing your information with partners going forward within a reasonable time. Information already shared is governed by the partner's own policy, so please contact the partner directly to stop its messages. Where the law treats this sharing as a "sale" or "sharing" of personal information, you can also opt out as described in Section 13.

We use cookies and similar technologies to run our website and understand how it is used.

Websites we build for clients may use their own cookies and tags, which are described in each client's privacy policy.

You can block or delete cookies in your browser settings, but some features may stop working. Our website does not currently respond to "Do Not Track" signals.

We keep personal information for as long as needed for the purposes in this policy: while you are a prospect, client, or partner, and afterward for as long as needed to keep business, tax, and accounting records, resolve disputes, and enforce our agreements, or as required by law.

We keep Client Data while the client's account is active and as the client instructs, and delete or return it within a reasonable time after the engagement ends, unless the law requires us to keep it longer. When information is no longer needed, we delete or anonymize it.

We use reasonable administrative, technical, and physical measures designed to protect personal information, such as encrypted connections (HTTPS) and access controls.

No method of transmission or storage is 100% secure, so we cannot guarantee the security of your information.

You can help by giving us user-level access to your accounts instead of sharing passwords, keeping your Contractor Portal password private, and telling us right away about any unauthorized use. To the maximum extent permitted by applicable law, our liability for any matter related to this Privacy Policy is limited as described in our Terms of Service.

Depending on where you live, and subject to applicable law, including U.S. state privacy laws where they apply, you may have the right to:

• Know about and access the personal information we hold about you
• Correct inaccurate information
• Delete your information, subject to legal exceptions
• Receive a copy of your information in a portable format
• Opt out of marketing messages, targeted advertising, and the sale or sharing of personal information, as those terms are defined by law
• Withdraw consent you gave us, without affecting processing that happened before

To make a request, email [email protected] or call +1 (321) 333-2825. We will verify your identity before acting and respond within the time required by applicable law. Where the law allows, you may use an authorized agent, and if we decline your request, you may appeal by replying to our decision. Deleting your information may end your access to ZarpOS and the Contractor Portal. We will not discriminate against you for exercising your rights.

If we hold your information as Client Data on behalf of one of our clients, we will refer your request to that client or help them respond.

Our website and Services are intended for businesses and adults 18 and older, not for children. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Our website and software link to services we do not control, such as Google, Meta, WhatsApp, social networks, and the websites of clients in our portfolio. Their privacy practices are governed by their own policies.

We are based in Florida, and our Services are intended for businesses in the United States. If you use them from elsewhere, your information will be processed in the United States and in other countries where our team members and service providers work, which may have different data protection laws.

Where laws such as Brazil's General Data Protection Law (LGPD) or the EU or UK GDPR apply, we process personal information to perform our contracts, for our legitimate interests in running and growing our business, with your consent, or to comply with legal obligations. You may have additional rights under those laws, including to object to processing and to complain to your data protection authority.

We may update this Privacy Policy at any time. Changes take effect when posted on this page, and the "Last updated" date at the top shows when it last changed. If we make significant changes, we may also tell you through the website, the Contractor Portal, or by email.

Questions or requests about your privacy? Contact us: